Exec Director:  Earl Parks 
Contact:  Bernadine Bertrand 
Merrill Learning Center (MLC) MLC 1120

VP : 202-250-2507
Voice: 202-651-5494
Fax: 202-651-5213

About GTS

Gallaudet Technology Services (GTS) provides essential resources, end-user training, and support for academic and administrative uses of technology at Gallaudet University and the Clerc Center communities.

This site will feature announcements, features, and information that is intended for the campus community. Some of the features will include discussion groups, blogs, and announcements about product and service upgrades and maintenance. 

If you need technology support, please contact the IT Service Desk.


Gallaudet Technology Services provides the essential technology expertise and leadership, technical project coordination, and support to fulfill service needs for information sharing, teaching and learning, and communications resources in partnership with Gallaudet University and Laurent Clerc National Deaf Education Center.


In the ongoing pursuit of our core purpose to support the educational missions of the institutions, we offer reliable learning and information as a team of knowledgeable, competent, and passionate service providers.

As a unit that supports complex and multifaceted services ranging from infrastructure to eLearning, we work together to deliver a centralized service experience for the educational environments in accordance with our mission.

Our customer service is driven by optimal results in information integrity, integration, and retention, with a focus on balancing efficiency, quality, and costs.

Organization Chart

Org Chart for GTS [Nine blue boxes with white lettering. The top box says :Executive Director, GTS. Lines below that indicating that the two rows of boxes below all report to the director. The other boxes, in order from top left are: Technology Faculty Fellow; Coordinator, Operations; Coordinator, Administrative Services; Information Security Officer; Director, Enterprise Information Systems; Director, IT Projects; Director, eLearning & Help Desk, Media, and Classroom Technology; Director, Technology Infrastructure and Operations

Stakeholders Groups

Data Governance Committee (DGC) – The purpose of this committee is to promote the sharing of business knowledge and best-practice data information systems and processes across units and divisions to optimize information management.

Teaching and Learning with Technology (TLT) – GTS is in the process of forming a new committee made up of faculty representatives from each academic department. The goal of this committee is to build collaboration between GTS and university faculty as well as to create a network of peer “faculty on demand” mentors to help increase awareness of and competency with technologies that support educational instruction.


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Subscribe to GTS announcements. Visit our Announcements page and click the orange Subscribe button.

Holiday Closings
The IT Service Desk will be closed for the following holidays. You can still search for self-service solutions and submit tickets and requests.

May 19, 2020
End of Semester Message from GTS

March 24, 2020
GTS Announcements and Updates

Tips of the Day

April 2, 2020
Do you have enough internet speed at home? How much do you need? Check our guide to help you figure it out. Internet providers are offering temporary upgrades and other options. Check with them to see what they can do for you.

March 31, 2020
With this transition to working, teaching, and learning online, it's important to practice good Digital Citizenship.

March 25, 2020
Go to our GTS intranet site and subscribe to our announcements. Here you will find our latest announcements, workshops, and various tips to help you with working, teaching, and learning online.

March 19, 2020
Is your website up to date? Content authors/managers, review your department websites to make sure your information is current—office hours, contact information, etc. If you need help, please contact the IT Service Desk.

March 18, 2020

Planning on working remotely? Make sure you set up your video phone and telephone so that you don’t miss any important calls or messages.  Check out these Knowledge Base articles to help you get started:   

VideoPhone SignMail setup 
Voicemail and Call Forwarding

March 16, 2020
Are you ready for the online world? Are you prepared to teach online classes? Ways to keep teaching and learning during a school disruption.  How about teleworking? Check out our List of Technology Resources and Tools to see if you have what you need to succeed online! COVID-19 updates for Gallaudet University can be found at

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800 Florida Avenue NE
Washington, DC 20002


800 Florida Avenue NE
Washington, DC 20002