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New after-hours travel access information now available

This is a message from TLC Corporate.

We are delighted to announce that effective Monday, January 14, 2019, travelers will no longer need to call a separate number to reach after-hours travel support. Simply dial the usual daytime travel support number and the phone prompts will include an option to be connected with an after-hours agent.

We are aware than many frequent travelers have the current after-hours phone number programmed in their cell phones. We need your help to publicize this change with your travelers and their admins to ensure no inconvenience caused by calling the old service. Please feel free to use the information below for your internal announcement.

Kindly acknowledge receipt of this email and confirmation that you have publicized the information to your travelers. If you have any questions, please contact your account manager.

 

NEW TRAVEL AFTER-HOURS SERVICE CONTACT INFORMATION

What is changing?

The current after-hours service will be replaced by Travel Leaders Corporate’s own internal after-hours desk and contact with this service will be simplified.

How do I contact the new after-hours service?

Call the same Travel Leaders Corporate phone number you currently use during the day. If the call is outside of daytime service hours, the phone prompt will provide an option to be connected to an after-hours agent. Please bear in mind the after-hours service is meant for urgent or emergency travel needs only.

When will this change take place?

The new after-hours service takes effect at 6:00pm Eastern Time on Monday, January 14th.

Why is this change taking place?

Transitioning to Travel Leaders Corporate’s internal after-hours desk will allow us to provide more consistent service regardless of time of day. The after-hours agents use the same computers, phones, and systems as the daytime agents and follow standard Travel Leaders processes including outbound calls to vendors and capturing all required company level information at time of ticketing. Also, by the end of first quarter, you will have the ability to interact with the after-hours service via text.

What happens if I accidentally contact the old service after Jan 14th?

If you call the old after-hours number between January 14th and February 28th the agent will ask you to contact Travel Leaders Corporate for service. After February 28th, the old number will be disconnected. If you have the current after-hours phone number stored in your cell phone please take a moment now to remove it. The after-hours contact information currently on your company’s travel portal and on each itinerary will be updated, and a reminder will be added to the inbound phone message next week.

At your service,

Elizabeth

*** Please note new email address ***

Elizabeth Farmer 
Account Manager

14401 Sweitzer Lane, Suite 650 | Laurel, MD 20707

t 240.387.4127 |  www.tlcorporate.com 
efarmer@tlcorporate.com

 

For the latest in industry news check out:

http://travelleaderscorporate.com/insights/travelwire/

Posted by Harold Garvin | Posted January 8, 2019 at 1:43 PM

Gallaudet

800 Florida Avenue NE
Washington, DC 20002

Gallaudet

800 Florida Avenue NE
Washington, DC 20002